Choosing the Best Headsets for Sales, IT, and HR Roles

Having the right headset can make a huge difference in how well you communicate at work. Whether you're in sales, IT, or HR, picking the perfect headset is really important. The right headset can help you be more productive, make your calls sound better, and be comfortable during long work hours. Let's look at some great options for each job and see how they can help you do your work better, thinking about things like sound quality, comfort, noise cancellation, how they connect, and if they work with different software.

Key Takeaways

Role	Top Headset Features	Recommended Models
Sales	Clear sound, comfort, mobility	EPOS ADAPT 135T/165T, EPOS IMPACT 430T/460T
IT	Advanced features, noise cancellation, multi-device connectivity	Jabra Evolve2 75, EPOS IMPACT 1000 Series
HR	Comfort for long calls, clear communication	Streamline Blue Response Headset UNC

Why Good Headsets Matter in Business

Having a good headset isn't just about comfort - it's about being able to hear and be heard clearly. This is especially true now that so many of us are working from home or in noisy offices. A quality wireless headset can help you focus on your work and make sure you don't miss anything important during calls. A good headset can also help you concentrate better and make talking to people easier, which is really important in today's fast-paced work world.

When choosing a headset, you need to think about a few key things:

• How clear the sound is, including both incoming and outgoing audio quality
• How comfortable it is to wear for long periods, considering factors like weight, ear cushion material, and headband adjustability
• Whether it can block out background noise effectively, using passive or active noise cancellation technology
• How it connects to your devices, such as through USB, Bluetooth, or traditional audio jacks
• If it works with the software you use every day, including compatibility with various communication platforms and operating systems
• Battery life for wireless models, ensuring it can last through your entire workday
• Durability and build quality, considering the headset's expected lifespan and daily wear and tear

Now, let's look at some great headset options for different roles in a company, examining how each model addresses these crucial factors.

Best Headsets for Sales Professionals

If you work in sales, you're probably on the phone a lot. You need a headset that's comfortable, has great sound quality, and lets you move around easily. Sales professionals often need headsets that can handle lots of calls, make sure you can hear and be heard clearly, and have easy-to-use buttons for muting and changing volume. Here are two top picks for sales teams:

1. EPOS ADAPT 135T/165T Wired USB Headset

This headset is great for sales pros because:

• It works with both USB and 3.5mm connections, so you can use it with your computer or phone, providing flexibility for various work setups
• It has a noise-cancelling microphone to cut out background noise, ensuring your clients hear you clearly even in busy environments
• The price is reasonable at £82.80, making it a good choice for teams looking to equip multiple staff members
• It's certified for Microsoft Teams, which many sales teams use, ensuring seamless integration with this popular platform
• The headset features easy-to-use inline controls for quick volume adjustments and muting during calls
• Its lightweight design makes it comfortable for all-day wear, which is crucial for sales professionals who spend hours on calls

2. EPOS IMPACT 430T/460T MS Teams USB-A/USB-C Wired Headset

Another solid choice for sales teams:

• It offers both USB-A and USB-C connections for easy use with different devices, catering to various computer setups
• At £73.20, it's slightly cheaper than the ADAPT model, making it an excellent value option for budget-conscious teams
• It has a special button for Microsoft Teams, which is super handy if your team uses it a lot, allowing for quick access to meetings and calls
• The microphone can be lifted to mute calls quickly, a useful feature for busy sales environments
• The headset provides excellent sound quality, ensuring that sales professionals can hear and be heard clearly during important client calls
• Its durable construction makes it suitable for the rigors of daily use in a fast-paced sales environment

Both of these headsets are wired, which means you don't have to worry about battery life during long calls. They're also designed to be comfortable for all-day wear, which is crucial for busy sales professionals. The wired connection ensures a stable and reliable audio experience, which is essential when dealing with important client calls or closing deals. Additionally, these headsets offer excellent value for money, making them suitable choices for sales teams of various sizes.

Top Headsets for IT Professionals

IT pros often need headsets that can handle different types of work, from troubleshooting calls to coding sessions. They require versatile headsets with advanced features like superior noise cancellation, multi-device connectivity, and high-quality audio for both music and calls. Here are some great options that cater to the unique needs of IT professionals:

1. Jabra Evolve2 75 USB MS Stereo Headset

This headset is packed with features that IT professionals will love:

• It's wireless, giving you freedom to move around, which is ideal for IT pros who might need to physically check equipment while on a call
• It has powerful active noise cancellation to help you focus in noisy environments, crucial for concentration during complex tasks
• The battery lasts up to 36 hours, perfect for long workdays and ensuring you're always connected
• It's certified for Microsoft Teams and works with other UC platforms too, providing flexibility across different communication tools
• At £273.60, it's pricier but packed with advanced features that justify the investment for IT professionals
• The headset offers superior sound quality for both calls and music, enhancing the overall user experience
• It features a boom arm that can be hidden away when not in use, making it versatile for different work scenarios

2. EPOS IMPACT 1000 Series

The IMPACT 1000 series is designed for the modern office and has some great features for IT pros:

• It uses AI to improve voice pickup, making your calls clearer and ensuring you're always understood, even in complex technical discussions
• The noise cancellation adapts to your environment, providing optimal focus regardless of your work location
• It's comfortable enough to wear all day, which is essential for IT professionals who may need to wear their headset for extended periods
• You can connect to multiple devices at once, which is great for multitasking and switching between different systems
• The headset offers exceptional audio quality, ensuring clear communication during critical IT support calls
• It features a robust build quality, designed to withstand the rigors of daily use in a busy IT environment

These headsets offer the versatility and advanced features that IT professionals need to handle various tasks throughout their day. They provide the perfect balance of audio quality, comfort, and functionality required in the fast-paced and technology-driven world of IT. The ability to seamlessly switch between devices and maintain clear communication is particularly valuable for IT professionals who often juggle multiple tasks and systems simultaneously.

Ideal Headsets for HR Professionals

HR professionals need headsets that are comfortable for long conversations and provide clear communication. They often handle sensitive discussions and need to ensure privacy and clarity in their calls. Additionally, HR pros may need to switch between in-person and remote interactions, requiring headsets that are both comfortable and portable. Here are two great options that cater to these specific needs:

Streamline Blue Response Headset UNC

This headset is perfect for HR professionals because:

• It has ultra noise-cancelling technology to ensure clear conversations, which is crucial for maintaining confidentiality and clarity in HR discussions
• The large 70mm leatherette ear cushions are super comfortable for long calls, essential for HR pros who may spend hours in interviews or counseling sessions
• It works with both desk phones and computers, giving you flexibility to adapt to different office setups or remote work situations
• At £114.00, it's a mid-range option with professional features that offer great value for HR departments
• It comes with a protective carry case, great for HR pros who move between offices or work remotely, ensuring the headset remains in good condition
• The headset features a flexible boom arm for optimal microphone positioning, ensuring your voice is always picked up clearly
• Its wideband audio support ensures high-quality sound reproduction, which is important for accurately conveying tone and nuance in sensitive HR conversations

The Streamline Blue Response headset is designed to make sure every conversation is clear and comfortable, which is crucial for HR professionals dealing with sensitive topics and lengthy discussions. Its combination of noise cancellation, comfort, and audio quality makes it an excellent choice for HR roles where clear, confidential communication is paramount. The versatility of this headset also allows HR professionals to easily transition between different work environments, whether they're in the office, at home, or on the go.

Comparing Wired and Wireless Options

When choosing between wired and wireless headsets, there are a few things to think about. Each option has its own set of advantages and potential drawbacks, and the best choice often depends on your specific work environment and personal preferences. Let's delve deeper into the comparison:

• Wired headsets (like the EPOS ADAPT and IMPACT series) are usually cheaper and don't need charging. They offer a consistently reliable connection without worrying about battery life or potential wireless interference. This can be particularly beneficial in environments with many wireless devices.
• Wireless headsets (like the Jabra Evolve2 75) give you more freedom to move around. This mobility can be crucial for professionals who need to multitask or move between different work areas frequently. They're also great for reducing desk clutter.
• Wired options are great if you sit at a desk most of the day. They provide a stable connection and often offer superior sound quality due to the direct connection. They're also typically more budget-friendly, making them a good choice for equipping large teams.
• Wireless is better if you need to walk around or switch between devices often. Many wireless headsets offer multi-device connectivity, allowing you to seamlessly switch between your computer, phone, and tablet. This flexibility can be a significant productivity booster.
• Wired headsets generally have a simpler setup process - just plug and play. Wireless options might require initial pairing and occasional re-pairing, but offer the convenience of cord-free use.
• Some wireless headsets, like the Jabra Evolve2 75, offer both wireless and wired options. This versatility can be beneficial, allowing you to switch to a wired connection when the battery is low or in areas with wireless restrictions.

For sales and HR roles where you might need to move around, a wireless option could be best. The ability to stand up and walk while on a call can help with engagement and energy levels during long conversations. IT professionals might prefer the reliability of a wired connection for critical tasks or the versatility of a high-end wireless model that offers both options. Consider your daily workflow, office layout, and the types of devices you use regularly when making your decision between wired and wireless headsets.

The Importance of Noise Cancellation

Noise cancellation is a big deal, especially in open offices or when working from home. It helps you focus and makes your voice clearer on calls. Noise-cancelling headsets can make a huge difference in how well you communicate. This technology has become increasingly sophisticated, offering significant benefits across various work environments:

The Jabra Evolve2 75 and the Streamline Blue Response both offer great noise cancellation. This feature is especially useful for:

• Sales pros who need to sound professional even in noisy environments, ensuring clear communication with clients regardless of background noise
• IT staff who need to focus on complex problems without distractions, allowing for better concentration during troubleshooting or coding tasks
• HR professionals having sensitive conversations who need privacy, maintaining confidentiality even in open office layouts

Advanced noise cancellation technology works in two ways:

1. Passive Noise Cancellation: This is achieved through the physical design of the headset, using materials and ear cup shapes that naturally block out ambient noise.
2. Active Noise Cancellation (ANC): This technology uses microphones to pick up ambient noise and then produces sound waves that cancel out this noise. High-end headsets like the Jabra Evolve2 75 offer adjustable ANC levels, allowing users to customize their level of noise cancellation.

The benefits of effective noise cancellation extend beyond just clearer calls. It can significantly reduce stress and fatigue associated with working in noisy environments, leading to improved productivity and job satisfaction. For professionals who need to maintain focus for extended periods or who deal with sensitive information, investing in a headset with superior noise cancellation capabilities can be a game-changer for their daily work experience.

Compatibility with Communication Platforms

Making sure your headset works with the software you use every day is super important. Most of the headsets we've looked at are certified for Microsoft Teams, which is great if your company uses it. But they also work well with other platforms like Zoom or Skype. In today's diverse technological landscape, it's crucial to choose a headset that offers broad compatibility:

Here's a quick rundown:

• EPOS ADAPT and IMPACT series: Certified for Microsoft Teams, work with other UC platforms. These headsets often feature dedicated buttons for Teams functions, enhancing user experience for Teams users.
• Jabra Evolve2 75: Microsoft Teams certified, also great with other software. Jabra offers different versions optimized for various platforms, ensuring optimal performance across different systems.
• Streamline Blue Response: Works with most office phones and computer software, offering versatility for mixed technology environments.

When considering compatibility, it's important to think about:

• Current software: Ensure the headset works seamlessly with the communication tools your team currently uses.
• Future-proofing: Consider headsets that offer broad compatibility in case your organization switches platforms in the future.
• Special features: Some headsets offer platform-specific features, like one-touch joining for Microsoft Teams meetings.
• Software updates: Look for headsets from manufacturers who regularly update their firmware to maintain compatibility with evolving software platforms.

No matter which platform your team uses, there's a headset that will work well for you. It's worth checking with your IT department about any specific compatibility requirements before making a final decision. This ensures that your new headset will integrate smoothly with your organization's communication infrastructure, maximizing its value and utility in your daily work.

Comfort for All-Day Wear

If you're wearing a headset all day, it needs to be comfortable. Comfort is not just a luxury; it's essential for maintaining productivity and preventing physical strain over long work hours. All the headsets we've looked at are designed for long-term wear, but some stand out in terms of ergonomics and comfort features:

• The Streamline Blue Response has extra-large ear cushions for comfort, which is particularly beneficial for those who wear their headsets for extended periods. The large cushions help distribute pressure evenly, reducing the risk of ear fatigue.
• The Jabra Evolve2 75 is lightweight and has soft ear cups. Its design focuses on reducing pressure points, making it ideal for all-day wear. The lightweight nature of this headset means less strain on your neck and head over time.
• EPOS headsets are known for their ergonomic designs. They often feature adjustable headbands and rotatable ear cups, allowing users to find the perfect fit for their head shape and size.

When considering comfort, pay attention to these factors:

• Weight: Lighter headsets generally cause less fatigue over long periods.
• Ear cup design: Over-ear designs can be more comfortable for some, while others prefer on-ear styles. Consider your personal preference and whether you wear glasses.
• Headband adjustability: Ensure the headset can be adjusted to fit your head size comfortably.
• Material quality: Look for soft, breathable materials that won't cause irritation or overheating during extended use.
• Pressure distribution: Good headsets distribute pressure evenly to prevent hotspots or discomfort.

Remember, what's comfortable for one person might not be for another. Factors like head size, ear shape, and personal preference play a significant role. If possible, try out a few different styles to see what works best for you. Some retailers offer trial periods, which can be invaluable in finding the perfect fit. Investing time in finding a truly comfortable headset can significantly improve your daily work experience, especially if you spend many hours on calls or in virtual meetings.

Budget Considerations

Headsets come in a wide range of prices, and it's important to balance cost with features and quality. While it might be tempting to opt for the cheapest option, investing in a quality headset can pay off in terms of durability, comfort, and functionality. Here's a quick look at the prices of the headsets we've discussed:

• EPOS ADAPT 135T/165T: £82.80 - An affordable option with solid features for everyday use.
• EPOS IMPACT 430T/460T: £73.20 - Another budget-friendly choice that doesn't compromise on essential features.
• Jabra Evolve2 75: £273.60 - A premium option with advanced features like active noise cancellation and superior audio quality.
• Streamline Blue Response: £114.00 - A mid-range option offering a good balance of features and affordability.

When thinking about price, consider how often you'll use the headset and what features you really need. Sometimes it's worth spending a bit more for a headset that will last longer and work better. Here are some factors to consider in your budget deliberations:

• Usage frequency: If you're on calls all day, every day, investing in a higher-end model could be justified for the comfort and quality it provides.
• Work environment: Consider whether you need advanced noise-cancellation features, which typically come with a higher price tag but can be invaluable in noisy settings.
• Durability: More expensive headsets often use higher-quality materials, potentially lasting longer and providing better value over time.
• Feature set: Assess which features are must-haves for your role. Sometimes paying extra for specific functionalities can significantly enhance your work efficiency.
• Warranty and support: Higher-priced headsets often come with better warranty terms and customer support, which can be crucial for business use.

It's also worth considering the potential cost savings in other areas. For instance, a high-quality headset with excellent noise cancellation might allow you to work effectively in a shared space, potentially saving on office rental costs. Similarly, a comfortable, long-lasting headset could reduce the need for frequent replacements, saving money in the long run.

If you're equipping a team, some manufacturers offer bulk discounts, which could help in getting higher-quality headsets within budget. Additionally, consider the total cost of ownership, including any necessary accessories or replacement parts over time.

Ultimately, the right balance between budget and features will depend on your specific needs and work context. It's often worthwhile to view a good headset as an investment in productivity and communication effectiveness rather than just an expense.

Making Your Final Choice

Picking the right headset depends on your specific job and needs. The perfect headset can significantly enhance your work experience, improving communication quality and overall productivity. Here's a quick summary to help you choose, along with some additional considerations:

• For Sales: EPOS ADAPT or IMPACT series are great all-rounders. They offer a good balance of clear audio, comfort, and mobility, which are crucial for sales professionals who spend a lot of time on calls. Consider whether you need the freedom of a wireless option or if a wired headset suits your work style better.
• For IT: The Jabra Evolve2 75 or EPOS IMPACT 1000 series offer advanced features. These headsets provide superior noise cancellation and multi-device connectivity, which can be invaluable for IT professionals juggling multiple tasks and devices. The advanced audio quality can also be beneficial for troubleshooting and detailed technical discussions.
• For HR: The Streamline Blue Response provides comfort and clarity. Its focus on long-wear comfort and clear communication makes it ideal for HR professionals who often engage in lengthy, sensitive conversations. The noise-cancelling feature helps maintain confidentiality in open office environments.

Additional factors to consider in your final decision:

• Work environment: Consider the noise level and layout of your workspace. Open offices might require better noise cancellation, while private offices might allow for more flexibility.
• Mobility needs: Think about how much you move around during your workday. If you frequently switch between desk work and meetings, a wireless option might be more suitable.
• Tech ecosystem: Ensure the headset integrates well with your existing devices and software platforms. Compatibility with your organization's communication tools is crucial for seamless operation.
• Future-proofing: Consider headsets that offer firmware updates or have features that align with emerging workplace trends, ensuring longevity in your investment.
• Personal comfort preferences: If possible, try on different styles to see what feels most comfortable for your head shape and size. Comfort is crucial for headsets you'll wear for extended periods.
• Battery life (for wireless options): If you choose a wireless headset, ensure the battery life aligns with your typical workday length to avoid interruptions.

Remember to think about your daily tasks, how much you move around, and what kind of environment you work in. The right headset can make your workday much easier and more productive. Don't hesitate to ask your coworkers or IT team for advice or suggestions based on your specific work needs.

Conclusion

Choosing the right headset for your job is really important and can have a big impact on how well you work every day. Whether you're in sales, IT, or HR, there's a perfect headset out there for you. Think about what you need most - clear sound, comfort, noise cancellation, or special features - and choose the one that fits best. With the right headset, you'll be able to talk better and get more done, no matter what your job is.

Remember that buying a good headset is investing in your productivity and how happy you are at work. The right choice can help you communicate more clearly, feel less stressed from noise around you, and be more comfortable during long work hours. As more people work from home or in different places, having good audio equipment becomes even more important for working well with others and doing your job professionally.

If you're still not sure which headset is best for you, don't worry! Get in touch with us, and we'll help you find the perfect match for your needs and budget. Our team of experts can give you personal advice based on your specific work needs, office environment, and what you like. We're here to help you make a good decision that will make your work better and more comfortable. Happy headset hunting!