Top Noise-Cancelling Headsets for Busy Call Centers

If you work in a busy call center, you know how important it is to have a good headset. The right headset can make your job easier and help you give customers better service. Let's look at some of the best noise-cancelling headsets for busy call centers.

Why Noise-Cancelling Headsets Matter

Noise-cancelling headsets are super helpful in loud call centers. They block out background noise so you can hear customers clearly. This means fewer misunderstandings and happier callers. Plus, they help you focus better on your work. Noise-cancelling headsets are a must-have for any busy call center.

Here's a quick look at the top 5 noise-cancelling headsets for call centers:

EPOS IMPACT Series: Top Choices for Call Centers

The EPOS IMPACT series is a great pick for call centers. These headsets are made to handle lots of calls and last a long time. Let's check out some of the best ones:

EPOS IMPACT 400 Series

The IMPACT 400 series is perfect for busy call centers. These headsets have really good noise-cancelling tech that blocks out background noise. They're also comfy to wear all day long. The microphone picks up your voice clearly, even in noisy places.

You can choose between wired and wireless models in the IMPACT 400 series. The wired ones are great if you want a reliable connection. The wireless ones give you more freedom to move around. Both types work well with most call center systems.

Check out the EPOS IMPACT 400 Series for a solid choice that won't let you down.

EPOS IMPACT 700 & 800 Series

If you want top-of-the-line headsets, look at the IMPACT 700 and 800 series. These have even better noise-cancelling than the 400 series. They're super comfy and built to last, which is great for busy call centers.

The 700 and 800 series have some cool features. They can connect to your computer and phone at the same time. This means you can switch between calls easily. They also have really good sound quality, so you'll hear every word clearly.

Explore the EPOS IMPACT 700 & 800 Series for the best call center headsets around.

Wired vs Wireless Headsets

When picking a headset, you'll need to choose between wired and wireless. Both have good points:

Wired Headsets

Wired headsets are great if you want something simple and reliable. They don't need charging, so you don't have to worry about the battery dying during a call. They usually cost less than wireless headsets too.

One good wired option is the Streamline ProV headset. It's comfy, has good sound, and works well for long calls. Check out more wired headsets here.

Wireless Headsets

Wireless headsets give you more freedom to move around. You can stand up or walk a bit without being tied to your desk. They're great if you need to grab something while on a call.

The EPOS IMPACT SDW 5035 is a good wireless choice. It has great sound and a long battery life. See more wireless headsets that work with Microsoft Teams.

Headsets for Different Budgets

You can find good noise-cancelling headsets no matter how much you want to spend. Here are some options:

Budget-Friendly Headsets

If you're looking to save money, the Streamline ProVX series is a good choice. These headsets have good sound and noise-cancelling for a lower price. They offer a balance between performance and affordability, making them ideal for call centers on a tight budget.

Check out the Streamline Pro series for more budget-friendly options. These headsets provide essential features without breaking the bank.

Mid-Range Headsets

For a bit more money, you can get headsets with better features. The EPOS ADAPT 200 series is a good mid-range choice. These headsets have great sound and are comfy to wear all day. They offer a step up in terms of audio quality and noise cancellation compared to budget options.

See more EPOS IMPACT headsets for other mid-range options. These headsets often include additional features like advanced connectivity options and improved battery life for wireless models.

Premium Headsets

If you want the best of the best, look at premium headsets like the EPOS IMPACT SDW 5000 series. These have top-notch sound, great noise-cancelling, and lots of features. They're designed for professionals who need the highest quality audio and comfort for long hours of use.

Explore more premium EPOS IMPACT headsets for the best call center experience. These high-end models often include advanced features like multi-device connectivity, superior noise cancellation, and extended wireless range.

What to Look for in Call Center Headsets

When picking a headset for your call center, keep these things in mind:

Good noise-cancelling is super important. It helps you hear callers better and blocks out background noise. Look for headsets with both active and passive noise-cancelling. Active noise cancellation uses technology to counteract ambient noise, while passive noise cancellation relies on the physical design of the headset to block out sound.

Comfort is key, especially if you're wearing the headset all day. Look for soft ear cushions and a light headband. The microphone should be easy to move too. Some headsets come with different sizes of ear cushions to ensure a perfect fit for every user.

Sound quality matters for both you and the caller. Pick a headset with clear audio and a good microphone. This helps avoid misunderstandings. Look for features like wideband audio for a more natural sound and HD voice for crystal-clear conversations.

Durability is important in busy call centers. Choose headsets made with strong materials that can handle being used a lot. Look for reinforced cables on wired headsets and sturdy hinges on over-the-head models.

For connectivity, USB headsets are popular because they're easy to use. But some people prefer wireless options for more freedom. Consider headsets that offer multiple connectivity options, such as USB, 3.5mm jack, and Bluetooth, for maximum flexibility.

Working with Call Center Systems

Make sure your headset works with your call center's phone system. Many modern headsets are made to work with different systems. Look for headsets that are compatible with your specific softphone or VoIP system to ensure seamless integration.

If you use Microsoft Teams, look for headsets that are certified for it. These will work best with the software, offering features like call control and status indicators directly from the headset.

Check out these Microsoft Teams certified headsets for seamless integration. These headsets often come with dedicated Microsoft Teams buttons for quick access to features.

Taking Care of Your Headsets

To keep your headsets working well, clean them regularly. Use a soft cloth to wipe them down. For shared headsets, use disposable ear cushion covers to keep things hygienic. This is especially important in call centers where multiple agents might use the same headset on different shifts.

Don't forget to update the software on your headsets if they have any. This can improve how they work and fix any problems. Many modern headsets come with companion apps that allow for easy firmware updates and customization of settings.

Learn more about maintaining your headsets to keep them in top shape. Regular maintenance can significantly extend the life of your headsets and ensure consistent performance.

Wrapping Up

Choosing the right noise-cancelling headset can make a big difference in a busy call center. Whether you go for a budget-friendly option or a top-of-the-line model, make sure it fits your needs. Consider factors like the size of your call center, the level of background noise, and your specific communication requirements when making your choice.

Remember to think about things like comfort, sound quality, and how it works with your systems. With the right headset, you can handle calls better and make your workday easier. Don't underestimate the impact a good headset can have on agent productivity and customer satisfaction.

Explore our full range of noise-cancelling headsets to find the perfect fit for your call center. Your ears (and your callers) will thank you! Investing in quality headsets is an investment in your call center's efficiency and your employees' well-being.